FAQs and About (frequently asked questions and general information)
Who we are... The Dragons Sleeps is a small collective of friends and artists offering a central location to share our art and extras with the world.
Images... Some are stock photos, most are of the actual items or scanned packaging.
We are not professional photographers
We try to insure images and colors are as accurate as possible.
Images may be updated as we have time to retake and improve them.
Availability... As most of our stock is collectables, one of a kind, extras we have not used (or have used briefly and do not need now).
We strive to keep our web pages as up to date as possible with weekly up dates but when it is gone, it is gone.
So we have to add the note 'Availability subject to prior sales' for all items.
If a quantity you need is critical, please feel free to contact us at the email below and we will set up a custom order.
Shipping... USA shipping is normally $8.00 USD. (We chose shipping method)
International shipping starts at $18.00 USD. (We chose shipping method)
In rare cases (extra large or heavy items) we will notify you about charges before completing and shipping order.
If you prefer a specific shipping method or other additions, let us know and we will calculate the difference in costs for you.
Import duties, taxes, and charges are NOT included in the item price or shipping cost.
These charges are the buyer's responsibility, please see Customs, Duties & Taxes below.
Please check with your country's customs office to determine what these additional costs will be prior to buying.
Customs, Duties & Taxes... When ordering from us, you're responsible for assuring the product can be lawfully imported to the destination country.
The recipient is the importer of record and must comply with all laws and regulations of the destination country.
Orders shipped outside of the USA may be subject to import taxes, customs duties and fees levied by the destination country.
The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient's country.
Additional charges for customs clearance must be borne by the recipient; we have no control over these charges and can't predict what they may be.
Customs policies vary widely from country to country; you should contact your local customs office for more information.
When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.
Returns... Usually, no.
All items are sold 'as is' as we do strive to ensure accurate images and descriptions, even listing blemishes.
Should you feel an item is not as it was described, please contact us with explanation so we can work with you.
All used items were working when last used and stored.
New items have not been opened for testing.
Batteries in some items may be needed or in need of replacing and are not covered by return policy.
Contacting us...
E-mail...
Our entire staff uses "bluedragon@thedragonsleeps.com" for all replies.
Please be sure to add bluedragon@thedragonsleeps.com to your address book to ensure our e-mails reach your inbox.
Especially important for AOL users, they seem to block most e-mail, even for addresses you have sent to.
FaceBook... Click here for our Facebook page